Shipping policy

At Nexora, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy for complete details on processing, delivery timelines, and charges.

1. Order Processing Time

  • All orders are processed within 1–3 business days
  • Orders are not processed or shipped on weekends or public holidays
  • You will receive a confirmation email once your order is placed

2. Shipping Time & Delivery

  • Standard delivery time: 3–7 business days (may vary by location)
  • Remote areas may require additional delivery time
  • Delivery timelines are estimates and not guaranteed

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location
  • Free shipping may be available on selected products or order values

4. Cash on Delivery (COD)

  • Nexora offers Cash on Delivery (COD) for eligible locations
  • Please ensure someone is available to receive and pay for the order
  • In some cases, a small COD fee may apply

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS
  • You can track your order in real-time using the provided link

6. Delays & Issues

While we strive for timely delivery, delays may occur due to:

  • High order volumes
  • Weather conditions
  • Courier or logistics issues

Nexora is not responsible for delays caused by external factors, but we will assist you in resolving any issues.

7. Incorrect Address

  • Please ensure your shipping address is accurate
  • Nexora is not responsible for delivery failures due to incorrect or incomplete addresses

8. Lost or Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours with photos
  • If your package is lost, we will coordinate with the courier to resolve the issue

9. International Shipping (Optional – remove if not applicable)

  • We may offer international shipping to selected countries
  • Delivery times and charges vary based on destination
  • Customers are responsible for customs duties and taxes

10. Contact Us

For any shipping-related inquiries, please contact us:
Email: support@nexora.com