Refund policy
At Nexora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.
1. Eligibility for Returns
You may request a return if:
- The item is damaged, defective, or incorrect
- The item is unused and in its original packaging
- The return request is made within 7 days of delivery
Items that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
- Personal care and hygiene products
- Perishable goods
- Customized or made-to-order products
- Items marked as “Final Sale”
3. Return Process
To initiate a return:
- Contact our support team with your order details
- Provide images (if the item is damaged or incorrect)
- Our team will review and approve your request
- Once approved, we will arrange pickup or provide return instructions
4. Refund Policy
- Refunds are processed after the returned item is received and inspected
- Approved refunds will be issued within 5–7 business days
- Refunds will be credited to the original payment method
For Cash on Delivery (COD) orders:
- Refunds will be issued via bank transfer or store credit
5. Exchange Policy
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within the return period.
6. Cancellation Policy
- Orders can be canceled before they are shipped
- Once shipped, cancellation is not possible, but you may request a return after delivery
7. Shipping Costs
- Return shipping is free for damaged or incorrect items
- For other returns, shipping charges may apply
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us for assistance
9. Contact Us
For any return or refund inquiries, please contact our support team:
Email: support@nexora.com